Alaska Refrigerants places a high priority on getting ordered products to customers as quickly, safely, and smoothly as possible. For both domestic and international shipping, we work with several reliable couriers so we can offer the best solution in every country. In this article we explain how we organize delivery and what you can do to ensure a smooth arrival.
Reliable shipping partners
Our shipping partners include DPD, GLS, Packeta, DHL, Hungarian Post (Magyar Posta), Mondial Relay, and Colissimo. In every case, we aim to select the courier that performs most reliably in the given country and region – so your parcel reaches its destination as fast as possible, adapted to local conditions.
When do we dispatch the package?
Delivery time can be affected by several factors: when the order is placed, current stock, and the courier’s workload. Orders placed by 12:00 on business days are, in most cases, handed to the courier the same day. Domestic delivery within Hungary usually takes 1–2 business days, while international delivery typically takes 3–7 business days. We always provide accurate estimated delivery information on each product page.
Real-time package tracking
After the order is assembled and packed, we automatically generate the shipping label and then email you the parcel’s tracking number. Using it, you can follow the shipment’s current status and route in real time on the courier’s website. In most cases couriers attempt delivery at least twice and typically notify you by SMS or email about the expected drop-off.
What to do if a problem arises
If an issue comes up with delivery, it’s best to contact the courier’s local customer service first – they can often help fastest, for example with scheduling, redelivery, or parcel information. If the problem isn’t resolved that way, the Alaska Refrigerants customer service will gladly help track down the package and sort out the delivery difficulty.
If your package is delayed
If your order doesn’t arrive within the expected delivery time, first check the tracking link. If the system shows no fresh information, or you need further help, our customer service is always at your disposal. To inform customers faster, we’ve also compiled the local contact details of the most important international couriers, and we keep expanding this list – so in case of a problem you can reach the relevant country’s shipping partner as quickly as possible.
Accurate details matter here too
One condition for smooth delivery is correctly entered shipping information. When ordering, please take care with the accuracy of your name, address, postal code, phone number, and email, and check for typos before finalizing. This avoids delays or failed deliveries caused by incorrect addressing.
Our goal is for every order to arrive quickly, safely, and traceably – domestically in 1–2 and internationally in typically 3–7 business days. We work with several reliable couriers, provide real-time tracking, and if a problem arises, our customer service stays by your side throughout.
