When you order a product from the Alaska Refrigerants online store, fast and efficient fulfillment begins immediately behind the scenes. It matters to us that you’re satisfied not only with excellent products but also with reliable, fast delivery. In this article we show the path your package takes from our warehouse all the way to your door.
Order processing
We process incoming orders right away. Orders placed on business days are handed to the courier the same day, or at the latest the next business day. Our goal is for you to receive your order as soon as possible and start using your products – whether it’s a home AC recharge kit, refrigerant, or leak sealant.
Packaging – safety first
We ship ordered products in sturdy, strong cardboard boxes so they arrive intact despite the rigors of transit. We pay close attention to keeping goods properly protected – especially important for pressurized refrigerant products.
Reliable courier partners
We always ship with partners we’ve worked with for a long time: DPD, GLS, DHL, Packeta, Mondial Relay, and Colissimo. We always choose the most reliable provider for the given country and region. Once the package is handed to the courier, you automatically receive the tracking number by email, so you can follow in real time where your parcel is and when to expect it. If there’s a problem, we can locate the package using this tracking number.
Why accurate details matter
The key to fast, trouble-free delivery is correctly entered shipping information. When ordering, please provide your full name, phone number, email address, postal code, city, street and house number, and – where relevant – floor and door. Before finalizing, it’s worth checking for typos: an incorrect address can make delivery difficult or even impossible.
Estimated delivery times by country
The following average, informational delivery times can help you plan:
Austria: 1–2 days. Slovakia: 1–2 days. Germany: 2–3 days. Czechia: 2–3 days. Poland: 2–3 days. Croatia: 2–3 days. Slovenia: 2–3 days. Romania: 2–4 days. Italy: 3–4 days. Netherlands: 3–4 days. Belgium: 3–4 days. Bulgaria: 3–4 days. Estonia: 3–4 days. Latvia: 3–4 days. Lithuania: 3–4 days. Luxembourg: 3–4 days. France: 3–5 days. Denmark: 4–5 days. Ireland: 4–5 days. Finland: 4–6 days. Sweden: 4–7 days. Greece: 5–7 days. Spain: 5–7 days. Portugal: 5–9 days. Bosnia and Herzegovina: 5–6 days. Serbia: 5–6 days. Switzerland: 5–6 days. United Kingdom: 6–7 days. Norway: 7–9 days.
Important: during busy periods – such as summer or around holidays – delivery times may increase slightly. The times shown are informational averages, and we can’t guarantee them because of external logistics factors.
If a problem arises
Although we do everything we can for smooth delivery, sometimes something goes wrong. If there’s any issue with your package, please let us know right away. Our customer service will immediately contact the courier involved and do everything to resolve it quickly – which usually succeeds.
We accompany your package from order to delivery: we process it quickly, pack it carefully, ship it with a reliable courier, and make the whole process transparent with tracking. By entering accurate details, you too can help ensure smooth delivery – and if anything goes wrong, you can count on our customer service.
