Right of withdrawal

According to the Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses (hereinafter: Government Decree), the Customer (User/Customer) (if he/she is a consumer) has the right of withdrawal (the right to return the product, a kind of return guarantee) in case of online purchases, and may exercise this right in any case, with some exceptions.

Consumer: a natural person acting outside the scope of his/her profession, self-employed occupation or business activity within the meaning of the Civil Code (in this case, any natural person/individual Customer who does not purchase the product of his/her choice for a business)

Undertaking: a person acting within the scope of his/her profession, self-employed occupation or business activity under the Civil Code (in this case the Merchant/Seller)

What is the right of withdrawal?

The right of withdrawal means that, in the case of an internet purchase, i.e. a contract concluded over the internet (distance contract), the Customer/Consumer may unilaterally withdraw from the contract without giving any reason and, if he/she returns the product he/she has purchased, may ask the seller to refund the amount he/she has paid (i.e. the purchase price of the product and the delivery costs, if he/she has paid them), on the basis of a legal authorisation (see Government Decree, above). The right of withdrawal compensates for the fact that the Customer/Consumer did not have the opportunity to inspect, test or install the product before the purchase.