FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the Alaska Refrigerants customer service page!

Below, we have collected the most frequently asked questions our customers have contacted us with so far. We have also provided the answers to each of them so that our clients can receive the information they need quickly and easily.

QUESTIONS ABOUT OUR PRODUCTS

Which refrigerant should I choose for my car or cooling equipment?

The correct type of refrigerant is indicated on the data plate located in the vehicle’s engine compartment, along with the required quantity. You can usually find this information under the hood, on the lock carrier (near the hood latch, either to the right or left), or in the owner’s manual. If you have received PDF documents with your vehicle, the information is often included there as well.
In addition, you can search for your car by model on the Alaska Refrigerants website to find out which refrigerant is required for its air conditioning system. The most common types are R134a and R1234yf. If you are unsure, our colleagues are happy to help you choose the correct type.

Why choose the Alaska HC134A and HC1234yf refrigerants?

Alaska HF134A and HF1234yf refrigerants are direct replacements for R134a and R1234yf and are environmentally friendly hydrocarbons. The refrigeration and air-conditioning industry is one of the largest yet least visible contributors to environmental impact. According to research from the Environmental Investigation Agency (EIA), conventional HFC gases can have a Global Warming Potential (GWP) 1,000–4,000 times higher than carbon dioxide.
These gases alone are responsible for 2 billion tons of CO₂-equivalent emissions per year—more than the entire global aviation industry.
The natural HC refrigerants we offer have a GWP value of only 3–5, meaning they can reduce environmental impact by more than 99%, while maintaining the same efficiency and reliability.

Is Alaska Refrigerant compatible with any vehicle?

Alaska Refrigerant can be used in the air-conditioning systems of many vehicles, including passenger cars, trucks, agricultural machinery, construction equipment, and motorhomes. It is designed to be a universal refrigerant that can replace traditional refrigerants such as R134a or R1234yf in most systems.
However, some vehicles require specific refrigerants depending on brand and model. Always consult the vehicle’s owner’s manual or a qualified technician to determine the correct refrigerant for your vehicle’s AC system.
We have also created a database where you can easily check whether our refrigerant is suitable for your vehicle.
In general, Alaska Refrigerant is compatible with most AC systems that use R134a. Still, always check compatibilitywith your specific vehicle before filling the AC system!

I don’t know where the low-pressure service port is located in my car. How can I find it?

Every vehicle has low- and high-pressure lines in the engine bay. After visually locating the AC lines, follow the low-pressure line (which is thicker than the high-pressure one, but has a smaller service port) and you will find the filling point.
In some vehicles—especially those with Renault engines, such as certain Mazda models—the connector may be a different size, or it might be harder to access. However, in most vehicles, it is placed in an optimal location.
This is why we developed a longer connector for easier access.

What should I do with the remaining gas in the bottle?

Any leftover gas stays in the bottle if you close the valve on the hose, so you can use it later. Store the bottle in a cool place away from direct sunlight.

Are the products refillable?

No, the bottles we supply are single-use, designed for household and service applications.

How safe are they to use?

All our products comply with European safety standards. The detailed safety data sheet is available on the product page or can be sent to you via email upon request.
To summarize, our products are 99% safe when basic safety guidelines are followed:

  • only fill in a well-ventilated area or outdoors,
  • do not smoke and do not use open flames,
  • wear protective gloves to avoid frostbite.
What kind of warranty do you provide for the products?

Each bottle is sold in factory-sealed packaging. In case of leakage or manufacturing defects, we offer replacement or refund.

Can I get help with using the product?

Of course! Our team is happy to provide advice on safe use, storage, or choosing the right product.
We also offer an instructional video on our website to guide you through the filling process.
Contact: [email protected]
Phone: +36 30 113 1588

How can I refill my vehicle’s air conditioning system with refrigerant?
  • Refilling your vehicle’s air conditioning system with Alaska Refrigerant is a simple and easy process that anyone can perform. Just follow these steps:
  • Open the hood and locate the low-pressure service port (see the FAQ section for guidance).
  • Connect the hose to the low-pressure port (only to the low-pressure side).
  • Start the engine and turn the air conditioning to the maximum setting.
  • Check the pressure gauge on the hose:
    • Low (below 25 PSI): The system needs refrigerant.
    • Filled (up to 55 PSI): The system is adequately charged; no additional gas is needed. (If the AC still doesn’t blow cold air, another issue is present.)
    • Warning (below 65 PSI): No more refrigerant is needed.
    • Warning (above 65 PSI): Check if the AC compressor is operating (the clutch should be engaged). If it is engaged and the pressure is still high, the system requires repair.
  • Open the bottle’s valve and fill the system. Make sure to charge it only until the needle reaches the green zone.
  • And you’re done! With Alaska Refrigerant, refilling your AC system is quick and effortless. If you have questions or concerns, always read the product instructions before use or consult a professional technician.
Do I always need to purchase the hose?

No, the hose only needs to be purchased once. Later on, you only need to buy the refill canister, and the system can be refilled using the same hose.

When will Alaska Refrigerant not fix the air-conditioning problem?

In systems with leaks or other serious issues:

Before adding refrigerant, it is important to ensure that the system is functioning properly and does not leak. Filling a leaking system with refrigerant will not solve the underlying problem.

In systems with damaged components:

If the AC system has a worn or damaged component (such as the compressor or condenser), adding refrigerant may not be enough to restore performance. In such cases, these parts may need to be repaired or replaced before adding refrigerant.

What should I do if the air-conditioning system is leaking?

Minor leaks or micro-cracks can often be sealed using the leak-sealing additives found in Alaska Refrigerant products, after which the system can be recharged.
It is recommended to monitor the refrigerant level for about a month. If the level does not drop again, the issue has been resolved.
If the leak persists, you will need to consult a professional technician.

QUESTIONS ABOUT ORDERING

How can I place an order?

You can easily place your order on our website: www.alaskarefrigerants.com.
Simply select the desired product, add it to your cart, and follow the payment steps. Our website is clear, user-friendly, and easy to navigate.

Is registration required to make a purchase?

Registration is not mandatory, but it is recommended, as it allows you to track your orders more easily.

What payment methods do you accept?

You can choose from several payment options. Accepted payment methods include: bank card, bank transfer, Google Pay, Apple Pay, Cartes Bancaires, Klarna Pay Now, Bizum, iDEAL

Will I receive an invoice for my purchase?

Yes, of course. Our system automatically issues the invoice, and we send it to you by email after the package has been delivered.

Can I order to a foreign address and still receive a Hungarian invoice?

Yes. Our system can issue invoices in multiple languages. By default, the invoice is generated in the language of the delivery country.
If you have a special request, please contact our customer service.

Is personal pickup available?

At the moment, personal pickup is not available. All orders are delivered to your home by courier service.

SHIPPING AND DELIVERY

Which courier service will deliver my package?

Our shipments are handled by Mondial Relay, Colissimo, DHL, Magyar Posta, DPD, GLS, and Packeta. We always strive to choose the carrier that performs best in the given country.

What is the delivery time?

The delivery time depends on stock availability and the time the order is placed. On each product page, you will find accurate information about the expected delivery date.
If you place your order by 12:00 PM on a business day, we hand over your package to the courier service on the same day.

Will I receive a notification when my package is shipped?

Of course! Once your order is placed and the shipping label is created, our system automatically sends you an email with the tracking number.

Can I track my package?

Yes. After processing your order, we send the tracking number by email. Using this number, you can follow your package on the courier company’s website and check its delivery status.

What should I do if I have not received my package within the expected time?

If your order has not arrived by the expected delivery date, first check the package status using the tracking link.
If you find no information or need assistance, please contact our customer service team.

What happens if the courier cannot find me at home during delivery?

The courier will attempt delivery twice and will notify you via email or SMS.
If there is a problem, the customer should first contact the local office of the courier service, as they can provide direct help.
If you do not receive a satisfactory response, please contact our customer service.

DPD

Spain

SEUR:

Consumer Service: +34 800 00 95 84

Customer Support: +34 902 10 10 10

 
 
Italy

Customer Service: +39 025087411

Mon – Fri 08:30 – 18:30

 
Germany+49 6021 150 415 
AustriaService line for private customers: +43 05 03 73 420 
France+33 09 70 80 85 66 

GLS

Austria059876 3000
https://gls-group.eu/AT/en/contact-form/recipient-contact-form/
 
 
Belgiumglsforyou – Belgian contact centre (GLS Website BE) 
Bulgaria0 700 12 144
[email protected]
 
 
Czech Republic00420 567 771 111 
[email protected] 
Croatia+385 1 204 2672 
[email protected] 
Denmark0045 76 33 1111 
www.contact.gls.dk 
Estonia00372 6011000 
[email protected] 
Finland0200 31300 
[email protected] 
France0 806 006 006 
 
Germany06677 646907000 
[email protected] 
United Kingdom0044 344 800 4466 
 
GreeceACS network – contact details (find your nearest location:
https://www.acscourier.net/en/myacs/my-tools/acs-points-locator/)
 
https://www.acscourier.net/en/customer-support/information-desk/contact-us/ 
Hungary0036 29 886700 
[email protected] 
Ireland00353 1 860 6200
[email protected]
 
 
Italy0039 02 98035556 
[email protected] 
Latvia00371 67815914 
[email protected] 
Lithuania00370 700 55009 
[email protected] 
Luxembourgglsforyou – Belgian contact centre (GLS Website BE) 
Malta00356 21224421
00356 80072244*
[email protected]
 
Netherlands0031 85 301 6015
Hotline for rescheduling deliveries (national parcel number required)
 
NorwayEmail via website: www.posten.no
04045 Business customers, +47 22 03 00 00 Private customers
 
 
Poland+48 46 814 82 20
[email protected]
 
 
Portugal00351 219 667100 
[email protected] 
Romania0040 269 501900 
[email protected] 
Serbia00381 11 4412711
[email protected]
 
Slovakia00421 45 5242500 or 18585 
[email protected] 
Slovenia00386 1 5001190 
[email protected] 
Spain0034 910 806229
https://gls-group.com/ES/en/contact/
 
 
Sweden0046 40 6713285 
[email protected] 
Switzerland0041 848 484 847 
[email protected] 

CANCELLATION AND REFUNDS

How can I exercise my right of withdrawal?

You may withdraw from your purchase within 14 days from the date of purchase.
Details can be found here: Right of Withdrawal, Sample Withdrawal Statement (PDF).

Where should I return the product?

The exact return address will be provided by our customer service via email after we receive your official withdrawal request.

How long does it take to receive my refund?

Once the returned package has been processed, we will refund the amount within 14 business days to the same account from which the payment was made.

ACCOUNT AND TECHNICAL ISSUES

What should I do if I cannot log in to my account?

Try resetting your password using the “Forgot password” option.
If you do not receive the email, check your spam folder, as the message may occasionally end up there.
If the issue remains unresolved, please contact our customer service.

What should I do if I did not receive the order confirmation email?

Sometimes email providers may mark our confirmation message as spam. Check your spam folder first.
If you still cannot find it, please contact our customer service so we can verify your order.

Reviews and feedback

We strive to ensure customer satisfaction with our services. If you are satisfied, we would be happy to receive your positive feedback!
If you were pleased with our service, please rate our company at the following link: Write a Review – Alaska Refrigerants