ORO SK s.r.o. (Alaska Refrigerants website)
This document has been prepared in the official language of the company. You can find the original version here: www.alaskarefrigerants.com/wp-content/uploads/2025/04/SK-VSEOBECNE-OBCHODNE-PODMIENKY-.pdf
1. General Provisions
These General Terms and Conditions govern the rights and obligations between ORO SK s. r. o., registered office: Salka 384, 943 61 Salka, Slovakia, Company ID: 5632971, EU VAT number: SK2122280556, registered in the Commercial Register of the District Court of Nitra, Section: Sro, Insert No.: 63661/N, Phone: +421915252617, Email: [email protected] (hereinafter referred to as the “seller”) and the buyer.
The seller operates the following online stores:
www.alaskarefrigerants.com, www.alaskarefrigerants.hu, www.alaskarefrigerants.fr, www.alaskarefrigerants.de, www.alaskarefrigerants.at, www.alaskarefrigerants.ro, www.alaskarefrigerants.es, www.alaskarefrigerants.it.
The buyer is any natural or legal person who registers in the seller’s online store or orders products through it (hereinafter referred to as the “buyer”).
By using the online store and confirming the order, the buyer agrees to these General Terms and Conditions.
Supervisory Authority
Slovak Trade Inspection (SOI), Nitra branch
Address: Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Phone: +421 37 772 02 16
Email: [email protected]
Web: www.soi.sk
2. Order
2.1. The buyer can place an order via the online store, by phone, or by email.
2.2. Each order must include the buyer’s name, delivery and billing address, phone number, email address, and for businesses, tax number and EU VAT number, the product name, and quantity.
2.3. After receiving the order, the seller will record it and confirm it within 24 business hours, including shipping method, expected delivery time, final price, and payment method. From that moment, the order becomes binding.
2.4. The buyer may cancel the order free of charge within 12 hours of placing it. The seller will confirm the cancellation in writing.
2.5. If the seller cannot fulfill the order, it reserves the right to cancel it and refund any payment made.
The validity of the electronic order is subject to its truthful and complete completion. The order is a proposal for a purchase contract, which becomes a contract upon the seller’s email confirmation.
By placing the order, the buyer confirms that they have read and accepted the GTC and the prices listed in the online store. Ownership of the product transfers to the buyer upon receipt and full payment.
3. Delivery Terms
3.1. Delivery times vary by product and will be communicated in the order confirmation.
3.2. The delivery time is always shown on the checkout page before finalizing the order.
3.3. In exceptional cases, if the product is out of stock and unavailable from the manufacturer or importer, the delivery time may be extended.
4. Price, Payment Terms, and Shipping Fees
4.1. Product prices are listed on the seller’s website. Prices may vary depending on changes by manufacturers or distributors. The final price is confirmed with the order.
4.2. Available payment methods may differ by country, e.g., card payment, Apple Pay, Google Pay, payment link, or cash on delivery (COD). The checkout page will show the available payment methods.
4.3. The buyer must pay the product price, shipping fee, and any COD fee upon delivery.
4.4. The buyer chooses the shipping method during the ordering process.
4.5. Shipping costs are confirmed with the order.
5. Product Acceptance
5.1. The buyer must accept the ordered goods at the agreed time and delivery address.
5.2. Upon receipt, the buyer must check the package for physical damage and completeness. If visibly damaged, the buyer must inform the seller and request a written report with the carrier. Later complaints regarding quantity or physical damage cannot be accepted.
5.3. Ownership of the product transfers only after full payment of the purchase price and any other charges. Until then, the buyer must store the product safely.
5.4. The seller may claim payment even if ownership has not transferred yet.
5.5. Risk of damage passes to the buyer upon receipt of the product.
6. Withdrawal from the Contract
6.1. The buyer may withdraw from the contract within 14 working days of receiving the product, without giving any reason. Withdrawal must be in writing, and the product must be returned to the address provided by the seller.
6.2. Returned items must be unused, undamaged, in original packaging, and include all documents (manual, warranty card, invoice, etc.). A signed statement of withdrawal must be included. COD returns are not accepted.
6.3. After verifying receipt and legality of the withdrawal, the seller will refund the purchase price within 15 days.
6.4. Withdrawal is not possible in the following cases:
a) if the service began with buyer’s consent before the 14-day period;
b) if the price depends on market fluctuations;
c) if the product was custom-made or not returnable by nature.
6.5. The seller may cancel the order if:
a) the product is no longer manufactured;
b) supplier prices changed;
c) the listed price was incorrect.
6.6. Return and Refund Policy: We offer a 14-day return policy. If you are not satisfied, return the product in original condition within 14 days. The buyer bears the return shipping cost, which is non-refundable. In case of defects, please contact customer service.
7. Warranty and Service
7.1. Specific warranty conditions are included in the warranty certificate.
7.2. Unless otherwise stated, the consumer contract includes a 24-month warranty. Only products purchased and paid for from the seller are eligible. Claims must include the original product, packaging, accessories, warranty card, and invoice.
7.3. The warranty does not apply to damage caused by mechanical impact, improper use or installation, non-compliance with standards, or unauthorized modification. Exceptions include force majeure or misuse.
7.4. In case of complaint, we recommend informing the seller in advance by phone, describing the issue. We will then advise the next steps.
8. Final Provisions
8.1. The seller reserves the right to change prices. In case of price change, the seller will contact the buyer. The buyer may cancel the order if they disagree with the new price.
8.3. The buyer declares that they have read and accepted these terms before submitting or completing the order.
8.4. Regardless of other contract provisions, the seller is not liable for lost profits, lost opportunities, or any indirect or consequential damages caused by negligence, breach, or other reasons.
8.5. These terms were created in good faith to meet legal requirements and establish fair business relations. If any clause is declared partially or wholly invalid or unenforceable by Slovak authorities, it does not affect the validity of the remaining provisions.
8.6. The buyer’s rights are ensured under Act No. 108/2024 on consumer protection and Act No. 22/2004 on electronic commerce, and are not limited by these terms. Relations not governed here are subject to the applicable commercial and civil codes.
8.7. The buyer and seller agree to recognize all forms of remote communication (phone, fax including handwritten orders, email, and internet) as valid and binding.
8.8. Personal data provided by the buyer during registration or order will be collected, processed, and stored under Act No. 18/2018 on data protection on all relevant domains.
By submitting the order or concluding the contract, the buyer consents to the seller managing their data for fulfilling the contract, order processing, and communication.
The buyer has the right to access, rectify, or otherwise exercise their rights regarding their data.
8.9. The seller does not disclose personal data to third parties, except to delivery services and only to the extent necessary for delivery.
8.10. Consent to data processing and sending commercial messages is valid indefinitely and can be withdrawn at any time via post, phone, or email to [email protected]. Withdrawing consent also terminates the registration.
8.11. The buyer has the right to file a complaint if dissatisfied with how the seller handled a claim or believes their rights were violated.
If the seller rejects or fails to respond within 30 days, the buyer may initiate an Alternative Dispute Resolution (ADR).
ADR applies only to disputes arising from or related to a contract, excluding those under §1(4) of Act No. 391/2015 and those under €20. The application must be submitted to an organization specified in §3 of the law using the relevant platform or form (Annex 1).
A fee of up to €5 (incl. VAT) may be charged. If several organizations are competent, the buyer may choose. The buyer may also turn to a competent court.
The ADR platform is available at: 👉 https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/alternative-dispute-resolution-consumers_sk
9. Other Provisions
By placing an order, every buyer declares that they are familiar with and accept these terms and understand the ordering process. As a condition of the order, the buyer declares that they have read and accepted the GTC and consider it binding.
Date: 2025.04.17.